I am having problems logging in to my account for online ordering.
You can log in to our new online ordering system with your username and password from your rewards account, when you registered your Selland Family Restaurants ‘Friend Of The Family’ card online at sellandfamily.com.
If you forgot your rewards account username or password, click here to request your username or a new password. If you have any other questions or need further assistance with your rewards account, you can email us at firstname.lastname@example.org.
Where do you deliver? Do you deliver to my location?
Delivery zones are determined by the third-party delivery service provider we use exclusively for our website. To know if delivery service is available in your area, choose the restaurant location nearest you, enter your address, then click the “start your order” button and it will automatically indicate if you are able to get Selland’s delivered to your doorstep.
I checked the online order system on your website, and it says I’m not in your delivery area, can I order delivery over the phone instead?
Delivery can be placed through our website sellands.com or through the third-party app, DoorDash.
Can I place my order over the phone?
You can place an order over the phone for pickup only. Delivery orders must be placed through online ordering on our website or the third-party app, DoorDash.
How much does delivery service cost? Is there a minimum purchase amount required?
Delivery service charge is $7.49, with a minimum purchase of $25. Delivery placed on the DoorDash app will vary.
How do I track my delivery order?
Once your delivery order is placed, you will receive both an email confirmation, as well as a text message. There’s a “track your order” button link you can click on in your order confirmation email that allows you to track your delivery order.
Can I order the $32 Dinner for Two with a Bottle of Wine special, for delivery?
Yes, you can order the Selland’s Market-Café $32 Dinner for Two with a Bottle of Wine special, for delivery. Upon delivery, you MUST show a valid ID to the delivery driver.
Can I order bottles of wine, beer, and/or cocktails, for delivery?
Yes, delivery service is available for purchasing bottles of wine, beer, and canned cocktails (vary by location). Wine, beer, and canned cocktails MUST be purchased with food. Upon delivery, you MUST show a valid ID to the delivery driver.
Once I’ve placed my order online, can I cancel my order?
It depends on the time the order was placed and when it was due for delivery. Please call the restaurant location you placed your order from and ask to speak to a manager; have your order confirmation number and name available. NOTE: Even if the order has been canceled and a driver has already been notified, you will still be charged for the delivery fee.
What is the estimated delivery time?
Depending on location, and current volume of business, estimated delivery time is approximately 45 minutes after your order is placed.
I have a general question regarding my order or order charges, who should I contact?
If you have questions regarding your order or charges, please call the restaurant location you ordered from.
There is an issue with my online delivery order, who do I contact?
If you placed an order through Sellands.com please call the restaurant location you placed your order from and ask to speak to a manager. Please have your order confirmation number and name available. If you placed an order for delivery through the DoorDash app, you can reach out to DoorDoash in the app and they will handle your issue.
Can I use a gift card for my online order and delivery?
Gift cards can be used toward your online order and delivery for orders placed on Sellands.com. Please have your 16-digit gift card number available to enter online during your payment order. You are unable to use our gift cards Doordash app.
I am a registered Friend of Family rewards cardholder. Will I earn rewards points for my online delivery order?
Yes, you can earn rewards points for your online delivery order by signing in using your registered rewards account username and password when placing your order. Please note, points cannot be earned for orders directly placed through the DoorDash app.
I forgot my registered rewards card username and/or password; how can I get that information?
If you forgot your rewards account username or password, click here to retrieve your username or reset your password. Please have your 16-digit rewards card number available. If you have any other questions or need further assistance with your rewards account, you can email us at email@example.com.